Return Policy for Florian by Sue

At Florian by Sue, we want to ensure that our customers are completely satisfied with their purchases. If for any reason, you are not satisfied with your purchase, we offer a hassle-free return policy to make the process as easy as possible.

Eligibility for Returns

To be eligible for a return, the item(s) must be unused, undamaged, and in the original packaging. You must also provide proof of purchase, such as a receipt or order confirmation email.

Refund Process

Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility requirements. If the item(s) are approved for a return, we will process your refund within a day business day. The refund will be issued to the original payment method used for the purchase.


If you would like to exchange an item for a different size or color, please contact our customer service team, and they will assist you in placing a new order and returning the original item.

Return Shipping

The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the item(s) are returned safely and on time.

Final Sale Items

Please note that final sale items are not eligible for returns or exchanges.

Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to contact us. Our customer service team is available to assist you and ensure that you are completely satisfied with your buying experience at Florian by Sue.

We reserve the right to modify or update this policy at any time without prior notice.

Thank you for choosing Florian by Sue for your flower needs. If you have any further questions, please do not hesitate to contact us.